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Consumer Rights

At Bittner the Pleasure of Writing we want to be informed of your consumer rights. It is important to us that you understand your rights, if you for some reason feel concerned about your consumer rights please contact us at 1-888-248-8637, or email us at info@bittner.com. Listed below are your basic consumer rights.

  1. The right to choose. Within reason, consumers have the right to be assured that a selection of quality products and services are available for them to purchase at competitive prices. It means that a consumer should have the opportunity to select the goods or services that he or she wants to purchase.

  2. The right to safety. Consumers have the right to expect protection from hazardous products and services purchased in the marketplace, particularly if used properly for their intended purpose. Consumers have protection from the sale and distribution of dangerous goods and services.

  3. The right to be informed. Consumers have the right to receive adequate information about products on which to base buying decisions. Reliable sources exist to inform consumers about products or services.

  4. The right to be heard and the right to voice. Consumers have the right to equal and fair consideration in government policy-making situations, as well as prompt treatment in administrative courts or legal communities. In other words, consumers have a right to complain when there are problems or concerns. They have the right to speak up, to be heard, and to expect positive results. Through this right, both business and government are expected to respond to consumers.

  5. The right to redress or remedy. Consumers are afforded an opportunity to have a hearing to voice dissatisfaction such that a resolution is reached and the complaint is settled satisfactorily.

  6. The right to environmental health. Consumers should be protected from the devastating effects of air, earth, and water pollution that may result from the performance of daily marketplace operations. Consumers have the right to live and work in an environment that does not threaten the well-being of present and future generations.

  7. The right to service. Consumers may expect convenience, the right to be treated with respect, an appropriate response to their needs and problems, and good quality design and workmanship in a product. Additionally, consumers may expect a courteous manner while in a store or other establishment even if a purchase is not made. Service means access to essential goods and services to include adequate food, shelter, clothing, health care, education and sanitation ­ basic needs that should be available to all consumers.

  8. The right to consumer education. Consumers are extended the right to continuing consumer education that supports the benefits and enjoyment of other specific rights. Consumers have the right to some form of training and mastery of knowledge and skills needed to make informed decisions in the marketplace.