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Buyer's Guide

How do I contact you?

By Telephone:
We love to talk to you! Call us directly from 10 AM to 6PM Pacific time and we will assist you directly by phone Please call us direct at 1.888.BITTNER, that is 1.888.248.8637 or at 1.831.626.8828.

By Email:
info@bittner.com

In Person:
Come by our boutique in beautiful Carmel-by-the-Sea during normal business hours, Monday through Friday 9am-6pm PT.

By Mail:
Bittner, For the Pleasure of Writing, Post Office Box 1402, Carmel, CA 93921

Do you have a physical storefront location?

Yes we do! And we’d absolutely love for you to come and visit us so we can meet you in person. Bittner, The Pleasure of Writing has traveled the Seven Seas to bring you the finest Writing Instruments, Accessories and Stationery from around the World. Our Boutique on Ocean Avenue in beautiful Carmel-by-the-Sea, CA is also known as "Pen Haven" among many of our customers, collectors and friends. Bittner is a Mecca for the Writing Enthusiast. Encompassing a vast collection of the finest Writing Instruments, rare collectibles, fine papers and note cards, hand bound journals, specialized inks, seals and seal waxes, engraved stationery, watermarked and handmade papers Bittner has gathered a truly remarkable and world class collection for you.

Our knowledgeable staff has over 100 years of pen experience and we are looking forward to help you with all your needs in the World of Writing. We have an incredible creative business and corporate gift program, from customized leather products to custom designed pens and special editions. The Bittner Collectors Club is an amazing resource for even the most discerning Collector of the finest Writing Instruments may they be solid Gold, adorned with precious stone, Japanese Maki-e lacquer Art or extremely rare. Please come and experience Bittner, The Pleasure of Writing for yourself, here online or visit us in Carmel!

Can I pick up my order if I live nearby?

Absolutely, you can come buy any time and pick up your order directly from our Ocean Avenue location. Just give us a call or send us an email beforehand so we can have the package ready and waiting for you.

What are my payment choices?

We accept all major credit cards including Visa, MasterCard, Discover, and American Express, Diner’s Club, and JCB for our international clients. We also accept PayPal as well as ApplePay payments.

When will my credit card be charged?

Your credit card will be charged when we package and ship out your order, usually same or next business day.

Do I have to pay sales tax?

As of July 2018 California residents will be charged a 8.75% sales tax for merchandise ordered on this website. All other United States and International Orders are not subject to sales tax.

I need a copy of my invoice/receipt.

Just sign in and click the My Account link at the top of our site to see your order history, or email us at info@bittner.com and we can help you out.

What if I don't pay?

We will not ship your order until we receive payment in full from you.
If you selected PayPal but fail to complete the transaction (either by choice or due to website issues), we'll try to reach out to you to remind you to complete payment. If we do not receive payment within three days of your order date, we reserve the right to cancel your order.