We hope you love what you ordered, but if something isn't right, let us know right away. We're happy to exchange your item or refund your money within 30 days of your purchase. Our ultimate goal is for you to be completely satisfied with your purchase from us. Please contact us at 1.888.BITTNER , that is 1.888.248. 8637 or at email@example.com and tell us the reason for the return. We will the issue a RMA (Return Merchandise Authorization) number. Write the RMA number clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton. RMA numbers are valid for 10 days.
We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer, keep this is mind as you choose your shipping method. We are not responsible for lost or damaged packages. We're happy to provide a full refund on products that are returned to us new and unused, in the state you received them, and which include all of the original packaging (such as the pen case, warranty papers, cartridges and converters, etc). If you need to return a product because the item is damaged or defective, we’ll also take care of you. Upon arrival, be sure to handle and inspect any new pens. Once the pen touches ink, we can still accept it, but there will be a restocking fee of 15% incurred. We are unable to accept returns on any item, whether used or new, that came free with another product or was purchased from our Closeout or Back Shelf sections. In addition, we cannot accept pens or nibs if they have been modified in any way, or any of the following items if they’ve been used: ink, paper, journals, sealing wax, or other supplies. The Bottom line is, just reach out to us and we’ll provide all of the final directions for your return/exchange. The approval of all returns are subject to the discretion of Bittner, the Pleasure of Writing. If you have any questions, please email our team at firstname.lastname@example.org.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Bittner, the Pleasure of Writing, PO Box 1402, Carmel CA 93921, United States.
Shipping: To return your product, you should mail your product to: Bittner, the Pleasure of Writing, PO Box 1402, Carmel CA 93921, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.