Is Bittner an authorized retailer for all of the brands it offers?
Yes! We are an authorized retailer for all of our brands. We always purchase our products through the U.S. distributor for a brand (if one exists), or directly from the manufacturer otherwise.
We believe in our product and we aim to give excellent customer service and stand behind everything we sell. All of our products are new and authentic from the manufacturer, with the exception of The Back Shelf, which may have some gently used items with a full disclaimer.
Some Collector Club and rare Limited Edition’s have been sold out for many years and are no longer available from manufacturers. These Writing instruments are collectable and do not come with warranties. Any issues on these special pieces are handled on a one on one bases.
What is the Manufacturer’s Warranty Policy?
What is the Manufacturer’s warranty policy?
The manufacturer’s warranty policies vary from brand to brand.
Always remember, we are here for you!
If you have any issues with a product we will try our best to facilitate a repair or exchange, lease contact us at email@example.com.